About Our Services
Who do you work with and what kind of support do you provide?
We support corporate executives, senior management teams, VIP and HNWI clients who require high-level professional support and lifestyle assistance, from daily executive operations to bespoke concierge support.
What are bespoke concierge services?
Bespoke concierge support provides tailored, on-demand personal and lifestyle assistance beyond standard administrative tasks. This can include private travel coordination, premium reservations, event access, gifting, personal. logistics, and family or household arrangements.
It’s the luxury-tier extension of executive support, offering high-touch service with total discretion.
Can you travel with VIPs or attend in-person events?
At present, our services are delivered fully remote. However, in-person assistance can be arranged with advance notice through your preferred third-party headhunter or a trusted, locally sourced executive support agency.
Any related agency commissions, travel, and per diem expenses are billed separately and in addition to Lexecutive Services’ retainer fees.
All arrangements are conducted under strict confidentiality and agreed security protocols.
Why trust you?
With 30 years of successful support across three continents, assisting C-suite executives, VIPs, and private HNWI clients, I founded Lexecutive Services to deliver world-class support services and luxury concierge support remotely. I personally oversee every engagement, ensuring the highest standards of discretion, professionalism, and bespoke service.
Retainer Plans
What is a Retainer Plan?
A Retainer Plan is a prepaid monthly block of hours reserved exclusively for you. It ensures predictable support and priority access.
Retainer Plans consist of blocks of 12, 20, 30, or 40 hours per month, under the categories of Management, Executive or Personal Assistance, and Coaching. You can use these prepaid hours according to your needs, either weekly or on an ad hoc basis.
Do unused hours roll over month-to-month?
Unused hours expire monthly and are not rolled over to the following month.
Can I change my Retainer Plan mid-month?
Yes, upgrades can be activated immediately and billed pro rata.
Downgrades typically apply from the next billing cycle.
Is the Retainer Plan renewed automatically?
No, Retainer Plans are not automatically renewed. A renewal invoice is normally issued one week prior to the end of the current billing cycle, and work for the upcoming period will commence once payment has been received.
Automatic renewal is available only if explicitly requested by the client for convenience with long-term ongoing support.
Can I cancel the Service Agreement?
Yes, you may terminate your Service Agreement at any time. We request a minimum of 15 days notice before the end of your current billing cycle, to allow us to manage schedules and ensure seamless support for all clients.
Please note that prepaid retainer hours are non-refundable.
Onboarding & Workflow
How do I onboard and start working with you?
After signing the Service Agreement, we hold a structured onboarding session to:
Define priorities and communication protocols
Establish escalation and response procedures
Clarify working style and preferred tools
This ensures immediate, seamless collaboration.
What are your hours and availability?
Standard support hours are from 09:00 to 18:00 (CET). Depending on project requirements or travel schedules, extended or after-hours availability can be arranged to ensure seamless support across time zones, under a premium rate structure.
What is your turnaround time?
Tasks are categorized according to both priority and the estimated time required for completion, ensuring all deliverables are managed efficiently and turnaround expectations are met. Response times may vary depending on the completeness of information and clarity of instructions provided.
Below is a general guideline:
Standard: within 48–72 hours
High: within 24–48 hours
These standards help ensure work is completed to the highest quality while allowing priority to be given to time-sensitive tasks.
Do you subcontract work?
At this time, no work is subcontracted externally. Should this change in the future, we will advise and obtain your prior written consent.
In the rare event that a specialist is required, full disclosure and approval are obtained before engagement.
How do you handle file storage and secure document sharing?
All client files are stored in enterprise-grade cloud platforms, such as Microsoft 365 OneDrive or Google Workspace, providing secure, encrypted storage with strict access controls.
Service Fees
What payment methods do you accept?
We accept bank transfers, corporate cards, and online payment gateways. For international clients, we recommend bank or wire transfer.
We also use Wise Business for secure, low-fee international payments. Local SEPA, ACH, or EFT transfers are preferred where available.
Do you offer multi-currency billing?
Yes. All rates are quoted in EUR and CAD. However, for your convenience, we can issue invoices in USD, GBP, AED, or other approved currencies on request, at the prevailing exchange rate on the invoice date.
When will I be billed, and when is payment due?
Invoices for Retainer Plans are issued approximately one week before the end of the current period. To ensure seamless support, work for the upcoming period will commence once payment has been received.
Any fine print?
No, we pride ourselves on complete transparency. All retainer plans, billing terms, and rates are communicated clearly upfront, with no hidden fees. Any additional services (e.g., extended hours, on-call support, or after-hours work) are outlined in advance and carried out only with your approval. This allows you to focus on your priorities with confidence, without any unexpected surprises.